Shipping And Payment

Shipping and Payment

Steiff Delivery

U.K. Steiff Orders over £95

U.K orders received before 12 noon are sent FREE by Royal Mail's Special Delivery service guaranteed to arrive next working day by 1pm (excluding public holidays). This service is tracked and insured.
Please see item description for exceptions.

U.K. Steiff Orders from £45 to £94

U.K orders from £45 to £94 received before 12 noon are sent FREE via First Class post and usually arrives next working day (excluding bank holidays).  You may also have the option of using  Royal Mail's Special Delivery service by contacting us by phone before 11am on the day of order.  Phone 028 25 882262

Please see item description for exceptions.

U.K Steiff Orders under £45
U.K orders received before 12 noon are sent FREE by Royal Mail 48 which usually takes 2 to 3 working days.

Charlie Bears and Charlie Minimos Shipping

UK Orders Plush Bears and Minimos
U.K. orders under £45 received before 12 noon are sent FREE by Second Class post and usually arrive in 1 to 3 working days (excluding bank holidays).

All Other Bears
Please refer to individual item description.

International Orders (outside U.K.)

European orders shipping charges are added at the end of the checkout before payment
For enquiries regarding other International shipping email  or telephone +442825882262 10am to 10pm GMT.


This website can take payment via all major credit & debit cards including PAYPAL and American Express. This transaction is carried out on our secure server which has 128 bit encryption. At the point of entering your credit card details the padlock icon will appear on your computer confirming that your card details are secure.

In the unusual circumstances that you find that you are not completely satisfied with your purchase we shall refund your money less our  initial shipping costs to you, provided that it is returned to us within 21 days (30 days for outside of U.K) from receiving goods.

The goods must be returned in perfect condition complete with all original labels ( limited edition box if supplied ) and certificates still attached.

The BEAR GALLERY regrets that we cannot accept responsibility for goods damaged in transit to us. Goods are returned at your own risk.

Please contact us prior to returning an item by either email or in writing..

Refunds can take up to 14 days from we receive returned goods
Please note we do not send items out on approbation.
The BEAR GALLERY DO NOT take responsibility for lost parcels which are wrongly addressed or postcoded, so please check that you have given the correct details on our order form

Faulty Goods.

In the rare occasion that an item is returned  presumed faulty, no credit  or refund will be issued until inspected by ourselves and the manufacturer's representative. Your statutory rights are not affected.


Shipping will be charged on goods returned for exchange for a different item where we are required to resend an item for the second time. (Sorry but is not profitable for us to pay the shipping charge twice).

Your statutory rights are not affected.

Shipping Exceptions

Customers please note that we only ship to United Kingdom, North America, Australia and countries within the EEC.