PRE ORDER ....what does this mean...how do I pay?
A pre order item is one that has not yet arrived into stock. You can choose to pay for your bear etc by completing the payment section at the end of the checkout process. This means that you have chosen to pay in advance and your payment is made straight to our bank
Alternatively you can choose to phone your order directly to ourselves at 02825 88 22 62 from 10 am to 10 pm daily and request that the payment only be taken at time of despatch. We will require your card details at this stage but payment will not be taken at this time.
Terms and Conditions
In the unusual circumstances that you find that you are not completely satisfied with your purchase we shall refund your money less our initial shipping costs to you, provided that it is returned to us within 21 days (30 days for outside of U.K) from receiving goods.
The customer is responsible for own return shipping costs
The goods must be returned in perfect condition complete with all original labels ( limited edition box or bag if supplied ) and certificates still attached.
Refunds can take up to 14 days from we receive returned goods
The BEAR GALLERY regrets that we cannot accept responsibility for goods damaged in transit to us. Goods are returned at your own risk.
Customers must contact us prior to returning an item by either email or letter.
The BEAR GALLERY DO NOT take responsibily for lost parcels which are wrongly addressed or postcoded, so please check that you have given the correct details on our order form
Please note we do not send items out on approbation.
In the rare occasion that an item is returned presumed faulty, no credit or refund will be issued until inspected by ourselves and the manufacturer's representative.
Your statutory rights are not affected
Unless you order by phone at no point do we or our staff see your card details. We are only informed that your payment is either successful or declined.
If paying by phone we destroy any sensitive data we receive immediately after taking payment.
What information do we collect about you?
When you contact us via our website or by email in order to enquire about or engage us for our services we collect basic contact information including;
- Full Name
- Telephone Number
- Email Address
Upon engagement of our services we will then collect further information including;
- Your business/preferred contact address
We keep records of e-mail correspondence with you, so we can effectively manage your project and account history and track any problems or concerns you've had.
Retention and removal of your personal data
On request, we will review and remove any sensitive data we hold on you. If agreed, we will keep names, telephone numbers and email addresses on file for possible future contact related to your previous account or future services.
Cookies allow us to count the number of visitors to our website and to see how visitors move around the website when they are using it. All counting and tracking is completely anonymous and movements and activity are not traced back to an individual user. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Information received by us through our Secure Order Form is transmitted encrypted to protect our customers personal details.
Terms And Conditions continued
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
3. Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
4. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner''s and/or a third party''s computer system and/or network;
5.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
5.5 submit contents containing marketing or promotional material which is intended to solicit business.
6. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company''s personal information or material and information transmitted over our system.
8. Disclaimer of Liability.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company''s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
9. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
10.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppels or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
10.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
10.8 Comments or Questions.
Click and collect: By appointment only.
By phone: 10am to 10pm daily 02825 88 22 62.
Collectable Bears by Steiff, Hermann, Clemens, Charlie Bears and more.
Here at Bear Gallery, we feature Steiff teddy bears for sale, where you will find a number of limited edition and collectable bears. Steiff bears have been in production since the 1880s, so are ideal for a long-standing family tradition of gifting teddy bears to young children, who will treasure them forever.
They are also collected by adults, and as specialists in this area of toys, we can help you build your collection of Steiff teddy bears, which will often increase in value, making them an excellent investment product, and an ideal family heirloom.
We have one of the largest selections of Steiff limited editions, country exclusives, classic bears, animals and baby products online in addition to the standard Steiff collection, known for its button-in-ear logo.
Other ranges we stock are Hermann Original, Clemens bears, Charlie Bears, Artist Bears plus a collection of old and vintage bears and animals.
Read our testimonials and see what our customers say and watch out for our frequent special offers You can also keep up-to-date by viewing our news and events section.
For further information and to discover more about the range, feel free to get in touch with us through the online contact form, email us, or call to speak to a member of the team directly. We will be pleased to help you find the bear of your dreams.