02825 882262

Our Service And You

Our Service and You

OUR SERVICE AND YOU

At Beargallery we realise from our own experience that when buying online we worry about our purchases

We ask ourselves:

Is it in stock ?
Most of our products are in stock. On the rare occasion that they are not in stock such as newly released products it will be clearly stated on the item description.

Is my bear in new condition?
Most of our teddies are stored in an air conditioned smoke free environment and are kept in their original packaging never having been handled since their manufacture.

When will I receive it ?
All of our products are securely packed, shipped in eco friendly recycled boxes the same or next day and many of our products arrive the next day or within a few days from placing your order (depending on the time of receipt of order and destination address and value of your order)

What if it doesn’t arrive?
In our long experience this rarely happens but we at Beargallery take responsibility to ensure that you are fully protected by insuring our goods in transit.

Can I place the order by phone ?
The answer is yes, you can contact us seven days a week from 10 am to 10 pm at 02825882262. We are here to help. Feel free to contact us.

Can I exchange it?
Yes, please refer to our terms and conditions.

Is there a Guarantee?
All of our products are guaranteed. Due to the quality of the products we sell it is extremely rare for an item to be returned faulty but in the event that should happen please contact us immediately at 02825882262. See terms and conditions.

Is the online payment secure ?
Payments are taken over our 128 bit secure server to ensure that your payment details are securely encrypted.  

Can I send it to a different address?
No problem, you will have the opportunity to add a different mailing address during the checkout process.

How well is it packed ?
All of our products are securely packed, shipped in eco friendly recycled boxes the same or next day (depending on the time of receipt of order) to arrive the following day.

Our business has been built on our reputation to fulfil  our customers needs and indeed is one of the major factors in contributing to our success.